FAQs

Table of Content

  1. MOQ and MOA
  2. Price & Tax & Import Duty
  3. Payment
  4. Packing & Shipping
  5. After-Sale Service
  6. Other Questions
  7. How to choose a temperature controller?

MOQ: Minimum order Quantity and Amount

If you only need a few, please purchase replacements from your local market as international shipping is expensive for small quantities;

we suggest the minimum order amount is 200 US dollars, preferably $1000+, and the MOQ as follows

  • digital temperature data loggers: ≥ 50PCS
  • digital thermostats: ≥ 50PCS
  • digital thermometers: ≥ 200PCS

But if you can not find alternative products from the local market, We will accept your order, but please learn that the minimum courier cost is usually no less than 30 USD for the beginning 0.5 KGS, plus the goods value the final amount will be 50 USD or more, Please estimate whether you can accept this number before contacting us.


1. Price & Tax & Import Duty

1.1 Price

The price is based on the product quantity and your address, You will get the quotation, once we learn the items below from your side

  1. Product models and quantity
  2. Product specifications like the voltage, current,
  3. Your destination detailed address,
  4. The currency and payment method you like.

1.2 Import Duty & Tax

  1. If there is an FBA express method available to your region, and your order is no less than 15KGS, the total price will include the import duty and VAT tax most time; Please refer to the email notification;
  2. but sorry we cannot help you to pay for it;

Below is a sample of Greece: Assume the final amount of a digital thermostat order is 878EUR, with free shipping.

You need to check the import duty and tax with the first six numbers of the below HS code (Harmonized System)

  1. Digital thermometer: 9025 19 9000
  2. Digital Thermostat: 9032 10 0000

According to the HS code 9032 10, in Greece

  • 2.8% import duty: 878*2.8%=24.6 EUR,
  • 19% VAT tax or GST (goods and service tax rate): (878+24.6)*19% = 171.49 EUR
  • 878 + 24.6 + 179.46 = 1074.09 EUR;
  • and the cost to clear customs, or pay to the import agent, e.g. 30 EUR, the final amount nearly 1100 EUR.

1100/878 ≈ 1.2528 means you will pay 25.3% additional cost to your government. The good news is most countries have a line for free of duty and VAT for cross-board shopping, you were encouraged to figure out this rule before placing an order.


2. Payment

2.1 Transfer via Bank (receive the USD, EURO)

  • The Telegraphic Transfer (T/T wire transfer) in bank counter or online, with no limit to the amount, will take 2 to 5 days to reach.
  • Western Union, no more than 3,000 or 2,700EUR, just takes 15 Minutes to reach!

Please share the bank slip with us once you finish the transfer, but if you do not, Haswill Electronics shall not be liable for delays or failures in delivering orders.

2.2 Internet Payment Tools

  • PayPal: Safe, Flexible, and Practical, exists an extra 5.1% rate.
  • Transfergo/Transferwise: Buyers from Europe like to pay by these two methods, which only charge 2 USD roundly each time.
  • We like to accept more transfer methods if possible; please advise us of your ideal methods.

2.3 Special Regions

The USD/EUR is not acceptable from Iran and North Korea, but you can try to pay China Yuan (CNY, RMB) to us directly or through a trustful middleman.


3. Packing & Shipping

3.1 Packing

The max weight of a box is usually no more than 25 kg, or it will be too heavy to move. The common packing material is box-sealed with tape and air bubble film inside if necessary. Since all the express companies aren’t allowed to send dangerous Cargo, we will not offer dry batteries; please purchase from your local market.

3.2 Shipping Methods

  • We usually deliver the orders from Monday to Friday mainly through courier services like DHL, UPS, FedEx, and Aramex;
  • Airmail is not available temporarily.
  • Air and sea are available if the total amount is no less than 5000 USD.

3.3 Shipping Steps

Once we get the buyer’s transfer and find no problem, on day 1, we will send products to you following the below steps.

StepsDescriptionDay
1Pack products and send it to our courier agentIn Day 2
2The agent will get it and send it to youIn Day 3
3the courier waybill tracking number will be shared to youIn Day 5
4You will get the parcel or get notice from courier company to offer customs clearance documentsFrom Day 6 to Day 15

3.4 The Countries / Regions we shipping to

The table below shows what Countries / Regions we can ship to (left column) or not (right column); you may search it in English.

Shipping toNot shipping to
AfghanistanIndia
AlbaniaAland Islands
AlgeriaAntarctica
American SamoaBelau / Palau
AndorraMicronesia
AngolaNorth Korea
AnguillaPalestinian Territory
Antigua and BarbudaWestern Sahara
Argentina(AU) Christmas Island
Armenia(AU) Cocos (Keeling) Islands
Aruba(AU) Heard Island and McDonald Islands
Australia(AU) Norfolk Island
Austria(AU) Pitcairn
Azerbaijan(FR) Saint Pierre and Miquelon
Bahamas(FR) Wallis and Futuna
Bahrain(Norway) Bouvet Island
Bangladesh(Norway) Svalbard and Jan Mayen
Barbados(NZ) Tokelau
Belarus(UK) British Indian Ocean Territory
Belgium(UK) Isle of Man
Belize(UK) Saint Helena
Benin(US) Minor Outlying Islands
Bermuda
Bhutan
Bolivia
Bonaire, Saint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Colombia
Comoros
Congo (Brazzaville)
Congo (Kinshasa)
Cook Islands
Costa Rica
Croatia
Cuba
Curacao (Curaçao)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Ivory Coast
Jamaica
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthelme
Saint Lucia
Saint Vincent and the Grenadines
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Georgia/Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom / UK
United States / USA
Uruguay
Uzbekistan
Vanuatu
Vatican
Venezuela
Vietnam
(UK) Virgin Islands
(US) Virgin Islands
Yemen
Zambia
Zimbabwe
Turkmenistan
French Southern Territories (Caledonia, Polynesia)
Georgia
Kyrgyzstan
Peru
Saint Kitts and Nevis (Saint Kitts)
Saint Martin (Dutch part, St. Maarten)
Saint Martin (French part, St. Maarten)
Samoa
Somalia

4. After-Sale Service

4.1 Quality Defects Complain

As you know, all types of electronic products have problems, and even Apple Inc. cannot assure you that your new iPhone is perfect; Please be patient and contact us for complaints once you find the problem, and follow the below steps:

  1. Show proofs like photos and videos to help describe the problems if the buyer found any quality defects.
  2. We will analyze the problem and reply in 3 working days, and perhaps the seller will contact the buyer to get more proof/information; please make sure we can reach you in time.
  3. If the seller finds products do not have quality defects, which means problems caused by wrong operating, you will get the right operation guide;
  4. The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities about the items ordered; please read the details in the next section.

4.2 Return / Exchange

Considering the shipping cost is high by express, we cannot deliver it to you separately, free replacement will be sent to you together with your next order, or refund part of the payment. The right to return only occurs provided that the products:

  1. Maintain the original characteristics and the packaging is not damaged.
  2. Have not been tampered with and maintain the identification label if the product is labeled.
  3. All products manufactured by customization are not subject to return; we can only make part of the compensation.

5. Other Questions

5.1 Do you have an Amazon store?

Sorry, we have neither an Amazon store nor Aliexpress, Wix, Ecshop, etc. until now, so to save the marketing cost to offer the best price to you.

5.2 How do I believe you?

You can see how rich our website content is. A scammer wouldn’t spend so much time writing content and making videos for these low-value products.

6. Recommended Articles