FAQs

Just want to see the price?

  1. Add products to cart;
  2. Input your address in "cart page";
  3. Click "update" button, You will get reference total amount, no registration required.

Want to place an order?

  1. Input the receiver's information include zip code and detailed address;
  2. Submit for approval without payment (Must create an account with your Email);
  3. We check details and update status of your order;
  4. You pay and we arrange shipping.

Why Submit for approval but not pay directly?

We will check your order details like address in remote list or not (mainly via DHL Remote Area List), product voltage, power plug and socket type, etc.

You will get notice if found any details need to be confirmed / updated / canceled. For instance, your detailed address in the remote list of DHL, that means additional remote delivery fee will occurs (usually > 40 USD).

Regarding to the tax, sorry we cannot help you to pay for the tax temporary; you have to figure out how much it will happens and handle it by yourself. There is a recommended quantity in each page of products,  usually tend to let the total gross weight reach to 22kgs, from where shipping price become lower.

Payment occurs after we approve the order and notice you by to pay,

2.1. Transfer via Bank (receive the USD, EURO)

  • The Telegraphic Transfer (wire transfer) in bank counter or online, no limit to min amount, and will cost 2 to 5 days to reach.
  • Western Union, no more than 3,000USD or 2,700EUR, just cost 15 Minutes to reach!

Please share the bank slip to us once finish transfer, but if you do not do so, Haswill Electronics shall not be liable for delays or failures in the delivery of orders.

2.2. Internet Payment Tools

  • PayPal: Safe, Flexible and Practical.
  • VISA / MasterCard: Payment by Credit Card is made immediately, any failure to pay will cause the order to be considered invalid and will be canceled. The recovery of orders with failed payment can be made up to a maximum of 3 days after the initial order, by contacting us by email.

We would like to offer more methods if possible, please advise us your idea methods.


2.3. Non-Collectible Regions (USD/EUR)

Iran and North Korea could buy thermometer and temperature controller by pay CHY to us.

3.1. Packing

The max weight of a box usually no more than 25 KGS, or it will be too heavy to move.The common packing material is box sealed with tape, and air bubble film inside if necessary.
Since all the express companies don't allow to send dangerous Cargo, the dry batteries will not be offered, please purchase from your local market.

3.2. Shipping Methods

We usually deliver the orders from Monday to Friday mainly through courier service like DHL, UPS, FedEx, Aramex, however this shop only shows DHL deliver cost FRY; and better price once total weight exceed 22 KGS. 
Airmail is not available temporarily.
By air and by sea are available if the total amount no less than 5000 USD.

3.3. Shipping Steps

Once get the transfer from buyer and found no problem in day 1, we will send products to you follow below steps
StepsDescriptionDay
1Pack products and send it to our courier agentIn Day 2
2The agent will get it and send it to youIn Day 3
3the courier waybill tracking number will be shared to youIn Day 5
4You will get the parcel or get notice from courier company to offer customs clearance documentsFrom Day 6 to Day 15

3.4. The Countries / Regions we shipping to

Below tables shows what Countries / Regions we can shipping digital thermometer and temperature controllers to, and also list the place what we cannot reach to, please buy temperature gauge and smart thermostat from local or nearby market.

where shipping reach to

Shipping toNot shipping to
Afghanistan(AU) Christmas Island
Albania(AU) Cocos (Keeling) Islands
Algeria(AU) Heard Island and McDonald Islands
American Samoa(AU) Norfolk Island
Andorra(AU) Pitcairn
Angola(FR) Saint Pierre and Miquelon
Anguilla(FR) Wallis and Futuna
Antigua and Barbuda(Norway) Bouvet Island
Argentina(Norway) Svalbard and Jan Mayen
Armenia(NZ) Tokelau
Aruba(UK) British Indian Ocean Territory
Australia(UK) Isle of Man
Austria(UK) Saint Helena
Azerbaijan(US) Minor Outlying Islands
BahamasAland Islands
BahrainAntarctica
BangladeshBelau / Palau
BarbadosChina
BelarusChina Hong Kong
BelgiumChina Macao
BelizeChina Taiwan
BeninIndia
BermudaJapan
BhutanMicronesia
BoliviaNorth Korea
Bonaire, Saint Eustatius and SabaPalestinian Territory
Bosnia and HerzegovinaWestern Sahara
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Colombia
Comoros
Congo (Brazzaville)
Congo (Kinshasa)
Cook Islands
Costa Rica
Croatia
Cuba
Curacao (Curaçao)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Ivory Coast
Jamaica
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthelme
Saint Lucia
Saint Vincent and the Grenadines
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Georgia/Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom / UK
United States / USA
Uruguay
Uzbekistan
Vanuatu
Vatican
Venezuela
Vietnam
(UK) Virgin Islands
(US) Virgin Islands
Yemen
Zambia
Zimbabwe
Turkmenistan
French Southern Territories (Caledonia, Polynesia)
Georgia
Kyrgyzstan
Peru
Saint Kitts and Nevis (Saint Kitts)
Saint Martin (Dutch part, St. Maarten)
Saint Martin (French part, St. Maarten)
Samoa
Somalia

4.1. Quality Defects Complain

As you know there is no electronic product without problems, even Apple Inc. cannot assure you that; please be patient and contact us for complains once found problem and follow below steps:

  • Show proofs like photo and video to seller to describe the problems if the buyer found any quality defects.
  • We will analysis the problem and reply in 3 working days and perhaps the seller will contact the buyer for get more proofs / information, please make sure we can reach you in time.
  • If the seller found products does not exist quality defects, which means problems caused by wrong operating, you will get right operation guide;
  • The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities with regard to the items ordered, please read details in next section.

4.2. Return / Exchange

Considering the shipping cost is high by express, we cannot deliver it to you separately, free of replacement will be sent to you together with your next order, or refund part of the payment.
The right to return only occurs, provided that the products:

  • Maintain the original characteristics and the packaging is not damaged.
  • Have not been tampered with and maintain the identification label if the product is labeled.
  • All products that are manufactured by customization are not subject to return.

5.1 Do you have Amazon store to sell digital thermostat and temperature humidity gauge?

Sorry, we have neither Amazon store nor Aliexpress, Wix, Ecshop, etc. until now.
 

Wiki

HS code indicates the Harmonized Commodity Description and Coding System, also known as the Harmonized System (HS) of tariff nomenclature is an internationally standardized system of names and numbers to classify traded products. 

At the international level, the Harmonized System (HS) for classifying goods is a six-digit code system.

  1. Digital thermometer: 9025 19 9000
  2. Digital Thermostat: 9032 10 0000

e.g. You place an order which total amount of goods is 5000 EUR, and the DHL cost is 600 EUR, the destination is Greece, according the HS code 9032.10, you will pay 

  • 2.8% import duty: (5000+600)*2.8%=156.80 EUR
  • 24% VAT tax: (5000+156.80)*24% = 1237.63 EUR

then the final amount you will pay for this order will be 5000+600+156.8+1237.63=6994.43 EUR; 

6994.43/5600=124.9% means nearly 25% additional fee will be charged by your government.

  1. Door to Door by Express: simple & fast, suit to most orders, just need simple clear the China customs if no more than 600 USD, but have to clear customs individually if total amount higher than 600 USD;
  2. By Air: fast, usually require  the total gross weight higher than 40 KGS, the term is CPT to your aim air-port, must clear customs individually in China and aim air-port no matter how much the total amount, clear customs usually cost 100+ USD and additional days for applying the "Identification and Classification Report for Air Transport of Goods" if products embed batteries;
  3. By Sea: slow but cheapest in case the total amount higher than 5000 USD and time is enough, the term is FOB CMP (China Main Port, like shanghai, Qingdao) and by sea to your aim ocean port, must clear customs individually no matter how much the total amount, clear customs plus other cost occurs in port (loading fee, warehouse fee, etc), the final amount usually more than 100+ USD.

The total amount in INVOICE / PI from us does not include import duty and vat tax, you have to pay it to your local government customs once you get noticed from carrier.