Table of Content
- Price & Tax & Import Duty
- Packing & Shipping
- After-Sale Service
- Other Questions
- How to select a temperature controller?
If you only need a few, please purchase replacements from your local market as international shipping is expensive for small quantities; we suggest the minimum order amount is 200 US dollars, preferably $1000+.
1. Price & Tax & Import Duty
The price is based on the product quantity and your address, You will get the quotation, once we learn the below items from your side
- Product models and quantity
- Product specifications like the voltage, current,
- Your destination detailed address,
- The currency and payment method you like.
1.2 Import Duty & Tax
- If there is an FBA express method available to your region, and your order is no less than 15KGS, the total price will include the import duty and VAT tax most time; Please refer to the email notification;
- but sorry we cannot help you to pay for it;
Below is a sample of Greece: Assume the final amount of a digital thermostat order is 878EUR, with free shipping.
You need to check the import duty and tax with the first six numbers of the below HS code (Harmonized System)
- Digital thermometer: 9025 19 9000
- Digital Thermostat: 9032 10 0000
According to the HS code 9032 10, in Greece
- 2.8% import duty: 878*2.8%=24.6 EUR,
- 19% VAT tax or GST (goods and service tax rate): (878+24.6)*19% = 171.49 EUR
- 878 + 24.6 + 179.46 = 1074.09 EUR;
- and the cost to clear customs, or pay to the import agent, e.g. 30 EUR, the final amount nearly 1100 EUR.
1100/878 ≈ 1.2528 means you will pay 25.3% additional cost to your government. The good news is most countries have a line for free of duty and VAT for cross-board shopping, you were encouraged to figure out this rule before placing an order.
2.1 Transfer via Bank (receive the USD, EURO)
- The Telegraphic Transfer (T/T wire transfer) in bank counter or online, with no limit to the amount, and will take 2 to 5 days to reach.
- Western Union, no more than 3,000 or 2,700EUR, just takes 15 Minutes to reach!
Please share the bank slip with us once you finish the transfer, but if you do not do so, Haswill Electronics shall not be liable for delays or failures in delivering orders.
2.2 Internet Payment Tools
- PayPal: Safe, Flexible, and Practical, exists an extra 5.1% rate.
- Transfergo/Transferwise: Buyers from Europe like to pay by these two methods, which only charge 2 USD roundly each time.
- We like to accept more transfer methods if possible; please advise us of your ideal methods.
2.3 Special Regions
The USD/EUR is not acceptable from Iran and North Korea, but you can try to pay China Yuan (CNY, RMB) to us directly or through a trustful middleman.
3. Packing & Shipping
The max weight of a box is usually no more than 25 kg, or it will be too heavy to move. The common packing material is box-sealed with tape and air bubble film inside if necessary. Since all the express companies aren’t allowed to send dangerous Cargo, we will not offer dry batteries; please purchase from your local market.
3.2 Shipping Methods
- We usually deliver the orders from Monday to Friday mainly through courier services like DHL, UPS, FedEx, and Aramex;
- Airmail is not available temporarily.
- By air and sea are available if the total amount is no less than 5000 USD.
3.3 Shipping Steps
Once we get the buyer’s transfer and find no problem, on day 1, we will send products to you following the below steps.
|1||Pack products and send it to our courier agent||In Day 2|
|2||The agent will get it and send it to you||In Day 3|
|3||the courier waybill tracking number will be shared to you||In Day 5|
|4||You will get the parcel or get notice from courier company to offer customs clearance documents||From Day 6 to Day 15|
3.4 The Countries / Regions we shipping to
The table below shows what Countries / Regions we can ship to (left column) or not (right column); you may search it in English.
4. After-Sale Service
4.1 Quality Defects Complain
As you know, all types of electronic products have problems, and even Apple Inc. cannot assure you that your new iPhone is perfect; Please be patient and contact us for complaints once you find the problem, and follow the below steps:
- Show proofs like photos and videos to help describe the problems if the buyer found any quality defects.
- We will analyze the problem and reply in 3 working days, and perhaps the seller will contact the buyer to get more proof/information; please make sure we can reach you in time.
- If the seller finds products do not have quality defects, which means problems caused by wrong operating, you will get the right operation guide;
- The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities about the items ordered; please read the details in the next section.
4.2 Return / Exchange
Considering the shipping cost is high by express, we cannot deliver it to you separately, free replacement will be sent to you together with your next order, or refund part of the payment. The right to return only occurs provided that the products:
- Maintain the original characteristics and the packaging is not damaged.
- Have not been tampered with and maintain the identification label if the product is labeled.
- All products manufactured by customization are not subject to return; we can only make part of the compensation.
5. Other Questions
5.1 Do you have an Amazon store?
Sorry, we have neither an Amazon store nor Aliexpress, Wix, Ecshop, etc. until now, so to save the marketing cost to offer the best price to you.
5.2 How do I believe you?
You can see how rich our website content is. A scammer wouldn’t spend so much time writing content and making videos for these low-value products.
6. Recommended Articles
- How to Choose the Right Compact Panel Thermostat? meanwhile, avoid paying for features you don’t use.
- Digital Thermostat Introduction for beginners, Master the operating principle, and you will handle all thermostats.
- Why are compact panel thermostats being replaced by more and more large panel thermostats?
- How to get a high-quality digital temperature controller rather than buy an inferior thermostat?